Allergen & Food Information
Your safety matters to us. Here's everything you need to know about allergens in our kitchen.
SuGre is a home-based bakery operating in London. We take allergen management seriously and comply with UK food information law, including the Food Information Regulations and "Natasha's Law". This page explains how we handle allergens so you can make an informed choice before ordering.
Important: Our food is prepared in a home kitchen where the 14 major allergens are present and handled. We cannot guarantee that any product is free from any allergen, nor can we guarantee an allergen-free environment or the absence of cross-contamination. If you have a severe allergy, please consider this carefully before ordering.
The 14 Major Allergens
UK law requires us to tell you if any of the following 14 allergens are used as ingredients in our products. Our kitchen handles all of them:
- Celery
- Cereals containing gluten (including wheat, rye, barley, and oats)
- Crustaceans
- Eggs
- Fish
- Lupin
- Milk
- Molluscs
- Mustard
- Nuts (including almonds, hazelnuts, walnuts, pistachios, and others)
- Peanuts
- Sesame seeds
- Soya
- Sulphur dioxide and sulphites
How We Provide Allergen Information
For every order, we will provide full allergen and ingredient information before you complete your purchase. Because many of our products are made fresh to order, the simplest way to get accurate information is to ask us directly when you place your order.
- Made-to-order items: allergen information is provided at the point of ordering, on request.
- Pre-packed items: where food is packed before you order it, it will carry a full ingredients list with allergens emphasised, in line with Natasha's Law.
Telling Us About Your Allergies
Please tell us about any allergies or dietary requirements at the time of ordering, for everyone who will be eating the order. This allows us to give you accurate information and to advise whether we can safely meet your needs. If we cannot safely accommodate a requirement, we will tell you honestly.
Dietary Options
We are happy to discuss vegan, gluten-free, and nut-free options for many of our products. Please note that "free-from" in our context means "made without those ingredients", not "guaranteed free from traces", because of the shared home-kitchen environment described above.
Storage & Best-Before Guidance
Each order comes with guidance on how to store it and how soon to enjoy it. Following this guidance is important for both food safety and quality. Once an order has been delivered or collected, correct storage is the customer's responsibility.
Questions?
If you have any questions about allergens or ingredients, please contact us before ordering at order@sugre.uk or via WhatsApp. We would always rather answer a question than leave you uncertain.
Last updated: June 2026